Shipping policy
Last Updated: June 2026
Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- Custom or personalized orders may require additional processing time.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
- International Shipping: 7–21 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume shipping periods.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Lost, Stolen, or Delayed Packages
We are not responsible for packages lost, stolen, or delayed by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the carrier directly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us immediately. We cannot guarantee changes once an order has been processed.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.
International Orders
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the purchase price or shipping costs.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Email:Veleka0773@gmail.com
Store Name: Empyrean Designz